If you need immediate assistance, please contact us or submit a support request. We will respond ASAP. Otherwise, please view the videos below to answer any questions you might have.
This video provides an overview of each of the web products in the Spring Point Suite.
System Overview
Length: 5:31
Published: 9/25/2020
This video provides an overview of the entire QM Wizard system, describing the high-level functionality of each component.
Mobile Paperwork
Length: 7:56
Published: 11/27/2023
Mobile Paperwork is part of the Spring Point Suite, which offers image upload and annotation options, quick purchase orders, and the ability to sign/print and email delivery lips, pick up slips, and sales receipts with your mobile device.
Customer Web Portal Manager
Length: 10:59
Published: 12/21/2020
The Customer Web Portal (CWP) Manager is a part of the Spring Point Suite, which allows administrators to set up access for their customers, to view their Customer Web Portal. This is a web-based upgrade to the MotorBaseOnline Customer Internet Tab Screen.
Customer Web Portal Overview
Length: 9:03
Published: 12/21/2020
This video provides an overview of our customer web portal. It is geared toward users of the portal (A given service center's customers).
QM Dashboard Tour
Length: 5:08
Published: 9/25/2020
Go on a tour of the QM Dashboard, exploring every widget and feature available.
Mobile Time Clock
Length: 10:50
Published: 7/1/2020
How to use the Mobile time clock, in conjunction with the QM Wizard.
Customers
Length: 3:40
Published: 9/25/2020
Learn how to use the customer manager to add and manage your customers.
Dynamic Work Groups
Length: 7:58
Published: 12/15/2021
Work groups are lists of tasks a technician can add to a job at the time of task entry. They can also be reported on.
Job Manager Tour
Length: 12:51
Published: 8/23/2022
Learn how to use the job manager to add and manage your jobs, their associated forms and equipment.
Quality Manager Supervisor/Admin Tour
Length: 5:26
Published: 9/25/2020
Learn how to use the quality manager to fill out checklists on jobs, monitor job progress and run PDF reports.
Quality Manager Basic User Tour
Length: 9:36
Published: 9/25/2020
Learn how to use the quality manager to fill out checklists on jobs, monitor job progress and run PDF reports.
Additional Work with Approval
Length: 2:33
Published: 7/1/2020
Technicians can request additional work be added to a job, send it for approval. Supervisors can approve/disapprove the work on just that job.
Search Audited Task Results
Length: 2:16
Published: 7/1/2020
Search for, view, and filter task results on any job.
Validation Manager
Length: 4:27
Published: 7/1/2020
Learn how to use the Validation Manager to ensure quality results are entered on every job.
Attachments
Length: 3:40
Published: 11/29/2023
Search for, view, rename, delete and/or email any job attachment in the QM Wizard.
Item Management
Length: 4:20
Published: 7/1/2020
How to manage different items, being worked on jobs in the QM Wizard. Learn how to set up nameplate classes for new items, edit existing nameplate class, and modify actual item properties in the job manager.
How to Format Cells in Import File
Length: 3:06
Published: 7/1/2020
The Spring Point Suite offers the ability to import data into the system, such as customers, jobs, equipment and devices. Learn how formatting can be imortant when creating a data import file, and how to do it correctly.
My Account
Length: 1:13
Published: 7/1/2020
Visit the edit account page and learn what can be done there.
About
Length: 0:47
Published: 7/1/2020
Visit the 'About' page and learn what resources are available there.
System Manager Employee Manager Tour
Length: 4:50
Published: 7/1/2020
Administrators have full control over their own user list and can grant/revoke QM Wizard access at any role level.
System Manager Device/Tools Tour Part 1 of 2
Length: 4:36
Published: 7/1/2020
Learn how to utilize devices/tools in the QM Wizard to ensure technicians are using only calibrated tools to perform tasks.
System Manager Device/Tools Tour Part 2 of 2
Length: 3:07
Published: 7/1/2020
Learn how to utilize devices/tools in the QM Wizard to ensure technicians are using only calibrated tools to perform tasks.
Automated Messaging
Length: 2:18
Published: 7/1/2020
Learn how to set up and use the automated messages the QM Wizard can send, via email and text when jobs are marked complete or have a task failure.
Form Manager Getting Started
Length: 3:36
Published: 7/1/2020
Getting started with your custom job form. Using the form manager, learn how to set up your interactive PDF template and import it into the QM Wizard to create your job form.
Form Manager Add Tasks to an Existing Form by PDF
Length: 2:08
Published: 7/1/2020
Learn how to add tasks to an existing form using a PDF template file. This includes an updated version of an existing PDF template that contains old and new form fields!
Form Manager – Form-wide Actions
Length: 4:06
Published: 7/1/2020
Learn about the actions you can take to affect an entire form, such as adding PDF templates, copying, and inactivation.
Form Manager – Edit a Single Task Attributes
Length: 3:44
Published: 7/1/2020
Learn how to edit a single task - tour every attribute.
Form Manager – Add Task Documentation
Length: 1:59
Published: 7/1/2020
Learn how to add additional documentation to any task, to support of your technician in completing the work.
Form Manager – Group Tasks Onto a Single Step
Length: 3:23
Published: 7/1/2020
Learn how to group tasks onto the same step using the Form Manager. Then, edit groupings and view the grouped tasks in the Quality Manager.
Form Manager Add tasks to existing forms Manually
Length: 2:22
Published: 7/1/2020
Learn how to easily add multiple tasks to any job form manually.
Form Manager Task Devices
Length: 2:54
Published: 7/1/2020
Learn how to assign device (or tool) types to tasks so technicians are prompted to choose the device (or tool) used to perform the task. Keep track of which tools are used on which jobs and ensure only recently calibrated tools are used.
Form Manager Task Work Codes
Length: 2:50
Published: 7/1/2020
Work Code assigns a specific work code to a task. This will allow supervisors and administrators to manually put specific groups of tasks, on hold in the Job Manager.
Form Manager – Status Triggers on Tasks
Length: 2:32
Published: 7/1/2020
The form manager allows you to associate a status with the result entry of a given task. When that task is completed on a job, the system will automatically update the job with the associated status. This process records status history, the same way job details manual status selection does, and is visible on job details.
Form Manager – Calculated Tasks
Length: 6:04
Published: 7/1/2020
The QM Wizard allows for tasks to be the result of a calculation, involving other tasks. In this way, results can also be validated or used to validate other results.
Form Manager – Task Validation
Length: 4:14:00
Published: 7/1/2020
Task validation is a means to verify that a result falls in a given range or acceptable value. If it does not, it’s marked as one of 3 levels of failure.
Form Manager – Image Tasks vs Additional Images
Length: 5:22
Published: 7/1/2020
Learn about the 2 types of images that can be uploaded in the Quality Manager, including the reporting options of each.
Form Manager – Sorting Tasks And Task Groups
Length: 4:20
Published: 7/1/2020
The order in which the tasks appear on the form manager, is the order they will be presented to the technician on the quality manager. Learn how to quickly move single tasks and groups.
Form Manager – Conditionally Hide Tasks
Length: 3:31
Published: 7/1/2020
Learn how to quickly set up conditionally hiding tasks, based on the value of other tasks.
Form Manager – Hold Programmed Points
Length: 7:05
Published: 7/1/2020
This video provides an end-to-end overview of job hold points and shows step-by-step how to set up a hold point in a job form, trigger a hold point on the Quality Manager and then, approving and removing a job hold.
Request and Respond to Job Assistance
Length: 3:16
Published: 7/1/2020
This video shows how a technician can request assistance from a supervisor or administrator in the QM Wizard. This sends a message through QM Wizard’s internal messaging system, and will also email the supervisor or administrator. Then, the supervisor or administrator can respond to the technician, notifying them of the response on the Quality Manager.
Form Manager – Task Mapping
Length: 4:22
Published: 7/1/2020
Review examples of fields mapped from a job/customer/nameplate onto a PDF job form, including refreshing mapped values when the job/customer or nameplate changes while the job form is in-progress.
Automated Fit Tolerance Validation
Length: 6:28
Published: 7/1/2020
This video shows how fine-tune job form, using automated bearing tolerance calculation and validation based on both EASA and Manual tolerance types.
Manually Hold tasks
Length: 2:04
Published: 9/25/2020
This video shows how a supervisor or administrator can manually put tasks on hold by department or work code. It also walks through the result shown to technicians on the Quality Manager.
What's New Videos
April 2024 Update 2
Length: 2:40
Published: 4/29/2024
April 2024 Update 1
Length: 2:06
Published: 4/15/2024
March 2024 Update 2
Length: 1:26
Published: 3/26/2024
March 2024 Update 1
Length: 1:26
Published: 3/8/2024
February 2024 Update
Length: 6:12
Published: 1/22/2024
January 2024 Update
Length: 3:05
Published: 1/22/2024
December 2023 Update
Length: 2:20
Published: 12/12/2022
November 2023 Update
Length: 4:10
Published: 11/21/2022
October 2023 Update
Length: 1:34
Published: 10/23/2022
September 2023 Update
Length: 1:47
Published: 9/26/2022
July 2023 Update
Length: 02:17
Published: 7/20/2022
June 2023 Update
Length: 02:52
Published: 5/25/2022
May 2023 Update
Length: 05:25
Published: 5/25/2022
March/April 2023 Update
Length: 05:33
Published: 4/19/2022
February 2023 Update
Length: 05:48
Published: 2/20/2022
December 2022 Update
Length: 04:39
Published: 12/15/2022
November 2022 Update
Length: 05:58
Published: 11/28/2022
October 2022 Update
Length: 04:57
Published: 10/24/2022
September 2022 Update
Length: 04:16
Published: 9/22/2022
August 2022 Update
Length: 04:53
Published: 8/23/2022
July 2022 Update
Length: 04:26
Published: 7/12/2022
May 2022 Update 2 of 2
Length: 06:13
Published: 5/31/2022
May 2022 Update 1 of 2
Length: 03:40
Published: 4/28/2022
March 2022 Update
Length: 06:49
Published: 3/21/2022
February 2022 Update
Length: 06:23
Published: 2/16/2022
January 2022 Update
Length: 05:49
Published: 1/14/2022
December 2021 Update
Length: 03:39
Published: 12/7/2021
November 2021 Update
Length: 10:08
Published: 10/22/2021
New Training Videos
Conditional Task Data
Length: 07:19
Published: 11/30/2022
Mobile Paperwork
Length: 7:56
Published: 11/27/2023
Mobile Paperwork is part of the Spring Point Suite, which offers image upload and annotation options, quick purchase orders, and the ability to sign/print and email delivery lips, pick up slips, and sales receipts with your mobile device.
Customer Web Portal Manager
Length: 10:59
Published: 12/21/2020
The Customer Web Portal (CWP) Manager is a part of the Spring Point Suite, which allows administrators to set up access for their customers, to view their Customer Web Portal. This is a web-based upgrade to the MotorBaseOnline Customer Internet Tab Screen.
Customer Web Portal Overview
Length: 9:03
Published: 12/21/2020
This video provides an overview of our customer web portal. It is geared toward users of the portal (A given service center's customers).
Mobile Time Clock
Length: 10:50
Published: 7/1/2020
How to use the Mobile time clock, in conjunction with the QM Wizard.
Dynamic Work Groups
Length: 7:58
Published: 12/15/2021
Work groups are lists of tasks a technician can add to a job at the time of task entry. They can also be reported on.
Form Manager Getting Started
Length: 3:36
Published: 7/1/2020
Getting started with your custom job form. Using the form manager, learn how to set up your interactive PDF template and import it into the QM Wizard to create your job form.
Form Manager Add Tasks to an Existing Form by PDF
Length: 2:08
Published: 7/1/2020
Learn how to add tasks to an existing form using a PDF template file. This includes an updated version of an existing PDF template that contains old and new form fields!
Form Manager – Form-wide Actions
Length: 4:06
Published: 7/1/2020
Learn about the actions you can take to affect an entire form, such as adding PDF templates, copying, and inactivation.
Form Manager – Edit a Single Task Attributes
Length: 3:44
Published: 7/1/2020
Learn how to edit a single task - tour every attribute.
Form Manager – Add Task Documentation
Length: 1:59
Published: 7/1/2020
Learn how to add additional documentation to any task, to support of your technician in completing the work.
Form Manager – Group Tasks Onto a Single Step
Length: 3:23
Published: 7/1/2020
Learn how to group tasks onto the same step using the Form Manager. Then, edit groupings and view the grouped tasks in the Quality Manager.
Form Manager Add tasks to existing forms Manually
Length: 2:22
Published: 7/1/2020
Learn how to easily add multiple tasks to any job form manually.
Form Manager Task Devices
Length: 2:54
Published: 7/1/2020
Learn how to assign device (or tool) types to tasks so technicians are prompted to choose the device (or tool) used to perform the task. Keep track of which tools are used on which jobs and ensure only recently calibrated tools are used.
Form Manager Task Work Codes
Length: 2:50
Published: 7/1/2020
Work Code assigns a specific work code to a task. This will allow supervisors and administrators to manually put specific groups of tasks, on hold in the Job Manager.
Form Manager – Status Triggers on Tasks
Length: 2:32
Published: 7/1/2020
The form manager allows you to associate a status with the result entry of a given task. When that task is completed on a job, the system will automatically update the job with the associated status. This process records status history, the same way job details manual status selection does, and is visible on job details.
Form Manager – Calculated Tasks
Length: 6:04
Published: 7/1/2020
The QM Wizard allows for tasks to be the result of a calculation, involving other tasks. In this way, results can also be validated or used to validate other results.
Form Manager – Task Validation
Length: 4:14:00
Published: 7/1/2020
Task validation is a means to verify that a result falls in a given range or acceptable value. If it does not, it’s marked as one of 3 levels of failure.
Form Manager – Image Tasks vs Additional Images
Length: 5:22
Published: 7/1/2020
Learn about the 2 types of images that can be uploaded in the Quality Manager, including the reporting options of each.
Form Manager – Sorting Tasks And Task Groups
Length: 4:20
Published: 7/1/2020
The order in which the tasks appear on the form manager, is the order they will be presented to the technician on the quality manager. Learn how to quickly move single tasks and groups.
Form Manager – Conditionally Hide Tasks
Length: 3:31
Published: 7/1/2020
Learn how to quickly set up conditionally hiding tasks, based on the value of other tasks.
Form Manager – Hold Programmed Points
Length: 7:05
Published: 7/1/2020
This video provides an end-to-end overview of job hold points and shows step-by-step how to set up a hold point in a job form, trigger a hold point on the Quality Manager and then, approving and removing a job hold.
Form Manager – Task Mapping
Length: 4:22
Published: 7/1/2020
Review examples of fields mapped from a job/customer/nameplate onto a PDF job form, including refreshing mapped values when the job/customer or nameplate changes while the job form is in-progress.
Automated Fit Tolerance Validation
Length: 6:28
Published: 7/1/2020
This video shows how fine-tune job form, using automated bearing tolerance calculation and validation based on both EASA and Manual tolerance types.
General Videos
Introduction Spring Point Suite Web Products
Length: 1:32
Published: 9/25/2020
This video provides an overview of each of the web products in the Spring Point Suite.
System Overview
Length: 5:31
Published: 9/25/2020
This video provides an overview of the entire QM Wizard system, describing the high-level functionality of each component.
Customer Web Portal Manager
Length: 10:59
Published: 12/21/2020
The Customer Web Portal (CWP) Manager is a part of the Spring Point Suite, which allows administrators to set up access for their customers, to view their Customer Web Portal. This is a web-based upgrade to the MotorBaseOnline Customer Internet Tab Screen.
Customer Web Portal Overview
Length: 9:03
Published: 12/21/2020
This video provides an overview of our customer web portal. It is geared toward users of the portal (A given service center's customers).
QM Dashboard Tour
Length: 5:08
Published: 9/25/2020
Go on a tour of the QM Dashboard, exploring every widget and feature available.
Customers
Length: 3:40
Published: 9/25/2020
Learn how to use the customer manager to add and manage your customers.
My Account
Length: 1:13
Published: 7/1/2020
Visit the edit account page and learn what can be done there.
About
Length: 0:47
Published: 7/1/2020
Visit the 'About' page and learn what resources are available there.
Jobs Videos
Job Manager Tour
Length: 12:51
Published: 8/23/2022
Learn how to use the job manager to add and manage your jobs, their associated forms and equipment.
Additional Work with Approval
Length: 2:33
Published: 7/1/2020
Technicians can request additional work be added to a job, send it for approval. Supervisors can approve/disapprove the work on just that job.
Search Audited Task Results
Length: 2:16
Published: 7/1/2020
Search for, view, and filter task results on any job.
Request and Respond to Job Assistance
Length: 3:16
Published: 7/1/2020
This video shows how a technician can request assistance from a supervisor or administrator in the QM Wizard. This sends a message through QM Wizard’s internal messaging system, and will also email the supervisor or administrator. Then, the supervisor or administrator can respond to the technician, notifying them of the response on the Quality Manager.
Manually Hold tasks
Length: 2:04
Published: 9/25/2020
This video shows how a supervisor or administrator can manually put tasks on hold by department or work code. It also walks through the result shown to technicians on the Quality Manager.
Quality Mgr Videos
Quality Manager Supervisor/Admin Tour
Length: 5:26
Published: 9/25/2020
Learn how to use the quality manager to fill out checklists on jobs, monitor job progress and run PDF reports.
Quality Manager Basic User Tour
Length: 9:36
Published: 9/25/2020
Learn how to use the quality manager to fill out checklists on jobs, monitor job progress and run PDF reports.
Additional Work with Approval
Length: 2:33
Published: 7/1/2020
Technicians can request additional work be added to a job, send it for approval. Supervisors can approve/disapprove the work on just that job.
Attachments
Length: 3:40
Published: 11/29/2023
Search for, view, rename, delete and/or email any job attachment in the QM Wizard.
Request and Respond to Job Assistance
Length: 3:16
Published: 7/1/2020
This video shows how a technician can request assistance from a supervisor or administrator in the QM Wizard. This sends a message through QM Wizard’s internal messaging system, and will also email the supervisor or administrator. Then, the supervisor or administrator can respond to the technician, notifying them of the response on the Quality Manager.
Manually Hold tasks
Length: 2:04
Published: 9/25/2020
This video shows how a supervisor or administrator can manually put tasks on hold by department or work code. It also walks through the result shown to technicians on the Quality Manager.
Forms Videos
Conditional Task Data
Length: 07:19
Published: 11/30/2022
Form Manager Getting Started
Length: 3:36
Published: 7/1/2020
Getting started with your custom job form. Using the form manager, learn how to set up your interactive PDF template and import it into the QM Wizard to create your job form.
Form Manager Add Tasks to an Existing Form by PDF
Length: 2:08
Published: 7/1/2020
Learn how to add tasks to an existing form using a PDF template file. This includes an updated version of an existing PDF template that contains old and new form fields!
Form Manager – Form-wide Actions
Length: 4:06
Published: 7/1/2020
Learn about the actions you can take to affect an entire form, such as adding PDF templates, copying, and inactivation.
Form Manager – Edit a Single Task Attributes
Length: 3:44
Published: 7/1/2020
Learn how to edit a single task - tour every attribute.
Form Manager – Add Task Documentation
Length: 1:59
Published: 7/1/2020
Learn how to add additional documentation to any task, to support of your technician in completing the work.
Form Manager – Group Tasks Onto a Single Step
Length: 3:23
Published: 7/1/2020
Learn how to group tasks onto the same step using the Form Manager. Then, edit groupings and view the grouped tasks in the Quality Manager.
Form Manager Add tasks to existing forms Manually
Length: 2:22
Published: 7/1/2020
Learn how to easily add multiple tasks to any job form manually.
Form Manager Task Devices
Length: 2:54
Published: 7/1/2020
Learn how to assign device (or tool) types to tasks so technicians are prompted to choose the device (or tool) used to perform the task. Keep track of which tools are used on which jobs and ensure only recently calibrated tools are used.
Form Manager Task Work Codes
Length: 2:50
Published: 7/1/2020
Work Code assigns a specific work code to a task. This will allow supervisors and administrators to manually put specific groups of tasks, on hold in the Job Manager.
Form Manager – Status Triggers on Tasks
Length: 2:32
Published: 7/1/2020
The form manager allows you to associate a status with the result entry of a given task. When that task is completed on a job, the system will automatically update the job with the associated status. This process records status history, the same way job details manual status selection does, and is visible on job details.
Form Manager – Calculated Tasks
Length: 6:04
Published: 7/1/2020
The QM Wizard allows for tasks to be the result of a calculation, involving other tasks. In this way, results can also be validated or used to validate other results.
Form Manager – Task Validation
Length: 4:14:00
Published: 7/1/2020
Task validation is a means to verify that a result falls in a given range or acceptable value. If it does not, it’s marked as one of 3 levels of failure.
Form Manager – Image Tasks vs Additional Images
Length: 5:22
Published: 7/1/2020
Learn about the 2 types of images that can be uploaded in the Quality Manager, including the reporting options of each.
Form Manager – Sorting Tasks And Task Groups
Length: 4:20
Published: 7/1/2020
The order in which the tasks appear on the form manager, is the order they will be presented to the technician on the quality manager. Learn how to quickly move single tasks and groups.
Form Manager – Conditionally Hide Tasks
Length: 3:31
Published: 7/1/2020
Learn how to quickly set up conditionally hiding tasks, based on the value of other tasks.
Form Manager – Hold Programmed Points
Length: 7:05
Published: 7/1/2020
This video provides an end-to-end overview of job hold points and shows step-by-step how to set up a hold point in a job form, trigger a hold point on the Quality Manager and then, approving and removing a job hold.
Form Manager – Task Mapping
Length: 4:22
Published: 7/1/2020
Review examples of fields mapped from a job/customer/nameplate onto a PDF job form, including refreshing mapped values when the job/customer or nameplate changes while the job form is in-progress.
Automated Fit Tolerance Validation
Length: 6:28
Published: 7/1/2020
This video shows how fine-tune job form, using automated bearing tolerance calculation and validation based on both EASA and Manual tolerance types.
Validation Videos
Validation Manager
Length: 4:27
Published: 7/1/2020
Learn how to use the Validation Manager to ensure quality results are entered on every job.
System Mgr Videos
Attachments Setup
Length: 07:33
Published: 9/22/2022
Item Management
Length: 4:20
Published: 7/1/2020
How to manage different items, being worked on jobs in the QM Wizard. Learn how to set up nameplate classes for new items, edit existing nameplate class, and modify actual item properties in the job manager.
How to Format Cells in Import File
Length: 3:06
Published: 7/1/2020
The Spring Point Suite offers the ability to import data into the system, such as customers, jobs, equipment and devices. Learn how formatting can be imortant when creating a data import file, and how to do it correctly.
System Manager Employee Manager Tour
Length: 4:50
Published: 7/1/2020
Administrators have full control over their own user list and can grant/revoke QM Wizard access at any role level.
System Manager Device/Tools Tour Part 1 of 2
Length: 4:36
Published: 7/1/2020
Learn how to utilize devices/tools in the QM Wizard to ensure technicians are using only calibrated tools to perform tasks.
System Manager Device/Tools Tour Part 2 of 2
Length: 3:07
Published: 7/1/2020
Learn how to utilize devices/tools in the QM Wizard to ensure technicians are using only calibrated tools to perform tasks.
Automated Messaging
Length: 2:18
Published: 7/1/2020
Learn how to set up and use the automated messages the QM Wizard can send, via email and text when jobs are marked complete or have a task failure.
Other Videos
Introduction Spring Point Suite Web Products
Length: 1:32
Published: 9/25/2020
This video provides an overview of each of the web products in the Spring Point Suite.
Mobile Paperwork
Length: 7:56
Published: 11/27/2023
Mobile Paperwork is part of the Spring Point Suite, which offers image upload and annotation options, quick purchase orders, and the ability to sign/print and email delivery lips, pick up slips, and sales receipts with your mobile device.
Customer Web Portal Manager
Length: 10:59
Published: 12/21/2020
The Customer Web Portal (CWP) Manager is a part of the Spring Point Suite, which allows administrators to set up access for their customers, to view their Customer Web Portal. This is a web-based upgrade to the MotorBaseOnline Customer Internet Tab Screen.
Customer Web Portal Overview
Length: 9:03
Published: 12/21/2020
This video provides an overview of our customer web portal. It is geared toward users of the portal (A given service center's customers).
Mobile Time Clock
Length: 10:50
Published: 7/1/2020
How to use the Mobile time clock, in conjunction with the QM Wizard.
My Account
Length: 1:13
Published: 7/1/2020
Visit the edit account page and learn what can be done there.
About
Length: 0:47
Published: 7/1/2020
Visit the 'About' page and learn what resources are available there.
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